Returns & Exchanges

We accept returns & exchanges within 14 days from the day the merchandise is received. The item(s) must be in new, unused condition with the original tags and/or packaging. All returns and exchanges must have been purchased from this website, the Nest Diaper Bag online boutique, and be accompanied by a Return Authorization number.

If an item is damaged during shipping, please notify us immediately at orders@nestdiaperbags.com or (206) 525-5272.

  • Email us at info@nestchildren.com to be issued a Return Authorization number.
  • Allow 2 business days to be sent a Return Authorization number and shipping instructions.
  • Upon receipt of your package we will either credit your refund or send your exchanged items.

 

Your credit card statement will show a credit for the returned item(s) and a charge for your exchanged item(s). Your refund will be processed in the original form of payment within 5-7 business days, once your package is received. After the transaction has taken place you will be notified by the email listed on your order. Please note that your banking institution may require additional days to process and post the transaction to your account.

If you are exchanging an item, please note that shipping charges to Nest Diaper Bags as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by Nest Diaper Bags (e.g. wrong item/color).

Nest Diaper Bags will only return/exchange items purchased through nestdiaperbags.com and a copy of your receipt is required. Items purchased through a Nest Diaper Bags retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.

Important Note About Returns & Exchanges

Any item deemed "used" will be ineligible for exchange. Pending inspection, it is Nest Diaper Bags sole discretion to determine if the item have been used or damaged other than original manufacturing defects. If that is the case, the item will be returned to you at your cost and no exchange provided.

Shipping & Handling

We charge standard Fed Ex ground rates for shipping in the continental US. (Rates are calculated by the recipient's location). There is also a nominal handling charge added to each order. We do not ship orders internationally, to Canada, Hawaii or Alaska. Please see our store locator  to find retailers in your area

Shipping time frame is based on processing time, plus shipping time. It typically takes 2-3 business days to process an order and 3-5 business days from the date they were shipped to arrive.

Security

All of our transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at NestDiaperBags.com will be 100% safe.   When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Nest Diaper Bags news.  You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.